to cut a very long story short, i ordered boots from nordstorm and they never came. after weeks of waiting i finally tracked down the package, ups reported that the package was delivered a week ago, but i never received it. after calling nordstorm, they were on the case of trying to find out what happened to the boots, today they called and told me that they had turned up at the store. someone stole the boots from my front door, and returned them to nordstrom for cash. i'm so mad, and a little sick, to think that someone of that nature would even set foot on my doorstep. i filled a report with the police, and the thief will be charged. two lessons to learn from this story. no 1 always have your packages signed for. no. 2 always shop at nordstorm, they always look after you. happy shopping!